Refund policy

Replacement & Exchange Policy

Thank you for shopping with Areej. We are dedicated to providing premium quality products and ensuring a smooth shopping experience. If you encounter any issue with your purchase, our team is here to assist.

1. Eligibility Window & General Conditions We offer a 3-day replacement and exchange policy starting from the date you receive your order. To qualify, your item must meet the following criteria:

  • Unworn, unwashed, and in its original condition.

  • All original tags, labels, and packaging must remain intact.

  • Valid proof of purchase (order confirmation or receipt) must be provided.

  • Sale, clearance, and promotional items, as well as gift cards, are final sale and cannot be returned or exchanged.

2. Damaged, Defective, or Incorrect Items Please inspect your parcel upon delivery.

  • Reporting: If your order arrives damaged, defective, or incorrect, contact us within 3 days via WhatsApp or call at +973 3354 7061.

  • Proof Required: To expedite claims for transit damage, we strongly recommend recording an unboxing video while opening the sealed package.

  • Cost: If the fault is on our end (defective item, damaged in transit, or incorrect fulfillment), replacement shipping is 100% free of charge.

3. Size Exchanges & Customer Preference If you wish to exchange an item for a different size or style:

  • The exchange request must be initiated within 3 days of delivery.

  • The item must pass on-site inspection by our rider.

  • A standard handling and re-shipping fee of 2 BHD applies to cover dispatch logistics.

4. How to Initiate a Request

  1. Contact Us: Reach out to our customer care team at +973 3354 7061 within 3 days of delivery with your Order ID, reason for exchange/return, and relevant photos or video.

  2. Doorstep Swap & Refund Logistics: Once approved, our delivery rider will visit your address to inspect the item on the spot. If the product meets our return criteria:

    • For Exchanges: The rider will perform a direct swap and deliver your replacement item immediately.

    • For Approved Returns: The rider will pick up the item and issue your refund instantly via Cash or BenefitPay.

  3. Authorization Required: Please note that riders cannot perform swaps or process refunds without prior authorization from our customer care team.

Customer Support: For any further inquiries or assistance, please reach out via call or WhatsApp at +973 3354 7061.

Sincerely,

Team Areej